By Sean Hamel
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January 23, 2025
Google’s new Ask Maps feature is a game changer for dental practices. As the AI-powered replacement for the outdated Google Q&A tool, Ask Maps allows patients to ask specific questions about your practice and receive instant, accurate responses. This isn’t just an update, it’s an opportunity for dentists to connect with more patients and build trust in a highly competitive market. What Is Ask Maps? Ask Maps is a feature in Google Maps that uses artificial intelligence to provide answers based on trusted data. It pulls information from your Google Business Profile, reviews, website, and other reliable sources to respond to user questions. Examples of what patients might ask include: Do they offer Invisalign? How do I book an appointment? What do their reviews say about their cosmetic dentistry services? The AI responds with detailed, accurate answers tailored to your practice, eliminating outdated user-generated responses. Why Dentists Should Care About Ask Maps Patients often decide on a provider based on the information they find online. Ask Maps ensures they receive accurate, engaging answers about your services, helping you stand out from the competition. An optimized presence on Ask Maps can result in higher trust, increased patient inquiries, and more appointments booked. How Ask Maps Works Ask Maps gathers data from: Google Business Profile : Details like your services, operating hours, and photos. Reviews : Google reviews and those from third-party platforms. Your Website : Key content about your practice, team, and services. Social Media : Profiles such as Facebook and LinkedIn are also considered if other data sources are insufficient. If your online presence isn’t robust, Ask Maps may fail to provide answers, potentially costing you opportunities. How to Maximize Your Practice’s Presence on Ask Maps Here are actionable steps you can take to optimize your online presence: 1. Optimize Your Google Business Profile Ensure all practice information is accurate, including hours, services, and contact details. Regularly update high-quality photos of your office, team, and equipment. 2. Enhance Your Website Provide detailed answers to common patient questions like “What does a root canal involve?” or “How do I know if I need braces?” Include professional images, videos, and clear calls to action to improve engagement. 3. Encourage Reviews Ask satisfied patients to leave Google reviews. Respond to all reviews (positive or negative) to show professionalism and care. 4. Maintain Social Media Profiles Keep platforms like Facebook and LinkedIn updated with accurate and consistent information. Use these channels to share patient success stories, team introductions, and practice updates. 5. Regularly Update Photos Upload fresh, high-quality images to your Google Business Profile and website to maintain relevance and engagement. Why Story-Based Marketing is the Key to Success At The Art of Dental Marketing, we understand that facts alone don’t drive patient decisions, stories do. That’s why we developed the StoryBuilt™ Engine , which combines advanced SEO with story-based marketing to help your practice connect emotionally with patients while ranking higher in search results. SEO That Converts : Our strategies ensure that patients find your practice when they search for services in your area. Story-Based Content That Resonates : Patients want to feel understood. By using stories, we help you build trust and loyalty with your audience. Story-based marketing enhances how tools like Ask Maps present your practice, ensuring your message is emotionally compelling and highly visible. Take the Next Step Ask Maps is just the beginning of AI’s impact on patient engagement. Ensure your practice is positioned for success by leveraging this new tool alongside proven marketing strategies. Schedule a call with our CEO, Sean, today to learn how we can optimize your online presence, attract more patients, and help your practice thrive. Let’s tell your story and grow your practice together.